Terms and Conditions

Cancellation & Refund Policy

If you cancel a session you booked through SPORTR, part of the session price is refunded depending on how much notice you give before it starts:

• 48 hours' notice or more: full refund of the session price.
• 24 to 48 hours' notice: 50% of the session price refunded.
• 12 to 24 hours' notice: 30% of the session price refunded.
• Less than 12 hours' notice: no refund; the coach is paid as if the session took place.

• No cancellation once the session has started.
• The same policy applies to private sessions and community sessions.

Fees and Payments

SPORTR fees are non-refundable, except where the session is cancelled by the coach or by SPORTR, in which case the full amount is refunded.

Community Rules and Zero Tolerance

SPORTR has zero tolerance for objectionable content and abusive behaviour. There is no tolerance for objectionable, abusive, harassing, threatening, or unlawful content or conduct on the platform.

You agree not to post, send, or share objectionable, abusive, harassing, threatening, discriminatory, or unlawful content, and not to harass, threaten, or abuse other users.

You can report objectionable content or users, and block abusive users, at any time within the app. We review reports and act within 24 hours — removing content and removing or suspending users who violate these rules.

SPORTR may remove content and suspend or permanently terminate accounts that violate these rules, at our discretion.

Participant Waiver and Assumption of Risk

This is the current version of our participant waiver. It is under review and may be updated.

1. Acknowledgment of risk

Participation in sports coaching sessions and physical activities booked through SPORTR involves inherent risks, including physical injury. By booking a session, you acknowledge and voluntarily accept these risks.

2. Physical fitness

You confirm you are physically fit to participate and have no medical condition making participation unsafe. You are responsible for consulting a doctor before beginning new physical activity, and for informing your coach of relevant medical conditions, injuries, or limitations.

3. Your responsibility

You accept responsibility for participating within your own physical limits. Coaches provide guidance, but the decision to perform any activity is yours.

4. SPORTR is a platform

SPORTR is a platform connecting members with independent coaches. SPORTR does not itself provide coaching and is not responsible for the conduct, qualifications, or actions of individual coaches. The coaching relationship is between you and the coach.

5. Release of liability

To the fullest extent permitted by law, you release SPORTR from liability for injury, loss, or damage arising from your participation, except for any liability that cannot be excluded by law, including death or personal injury caused by negligence.

6. Agreement

By proceeding with a booking, you confirm you have read, understood, and agree to this waiver.